Privacy Policy
Introduction
Upstream Coffee Imports is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What We Collect
We may collect information such as:
- Your name, business name and contact details
- Billing and delivery addresses
- Email and phone number
- Order and payment details (processed securely through NAB)
- Website usage information, such as cookies and analytics data
If you choose not to provide certain personal information, we may be unable to process orders, arrange delivery, or respond fully to your enquiries.
Payments and Security
All online payments are securely processed through the NAB Payment Gateway (National Australia Bank). Your card details are encrypted and protected by NAB’s security systems. No payment information is stored or processed on our website. Our site uses SSL encryption to protect all data transmissions.
How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate with you about orders or enquiries
- Improve our products, services and website
- Share occasional updates or marketing emails, only if you’ve opted in
You may opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
We never sell or rent your information to third parties.
Third-Party Services
We may share limited information with trusted partners such as freight companies, payment providers or IT service providers. These partners only use your information for the purpose it was provided and are required to handle it securely.
Storage and Retention
Your personal information is stored securely in password-protected systems. We retain it only as long as necessary for business or legal purposes, after which it is safely deleted or anonymised.
Cookies and Analytics
We use cookies and analytics tools to help improve our website. You can disable cookies in your browser settings, though this may affect some site functionality.
Use of our website is also subject to our general website terms and conditions, where applicable.
Access and Correction
You may request access to the personal information we hold about you at any time, or ask us to correct it if it’s inaccurate. Simply contact us using the details below.
Contact Us
Upstream Coffee Imports
U 102, 27 Mars Rd, Lane Cove NSW 2066
📧 uci@upstreamimports.com.au
📞 +61 2 9418 6606
Changes to This Policy
We may update this policy from time to time to reflect changes in law or operations. Updates will be published on this page with the revised date.
Date: 15th December 2025