Terms & Conditions
Overview
Welcome to Upstream Coffee Imports. By accessing or using this website, you agree to these Terms & Conditions. They are intended to ensure the website operates fairly and smoothly for all users.
If you have any questions, please contact us before using the site.
Using This Website
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict or inhibit their use of the site.
While we take reasonable care to ensure information on this website is accurate and up to date, content (including pricing, availability, and product information) may change without notice.
Prices displayed on this website are an invitation to treat only and are not binding until your order has been accepted by Upstream Coffee Imports.
We reserve the right to update, suspend, or remove any part of this website, including products, pricing, or content, at any time.
Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, and downloadable materials, is owned by or licensed to Upstream Coffee Imports.
You may view and use this website for your internal business purposes only. You must not copy, reproduce, modify, distribute, or commercially exploit any content without our prior written consent.
Orders and Payments
All orders placed through this website are subject to acceptance by Upstream Coffee Imports.
Payments are securely processed through the NAB Payment Gateway (National Australia Bank). Card details are encrypted and handled externally by NAB, and no payment information is stored or processed on our website.
If you hold an approved trade account, credit terms apply as set out in our General Conditions of Sale.
Delivery and Returns
Standard delivery timeframes are generally 3–7 business days from dispatch, depending on stock location and delivery destination. Warehouses may be located in Queensland, New South Wales, Victoria, Western Australia, or Singapore.
If express delivery is required, please contact us prior to placing your order.
Full details regarding delivery, inspection timeframes, and returns are set out in our Delivery and Returns Policy, which forms part of these Terms.
Refunds and Consumer Rights
Nothing in these Terms limits your rights under the Australian Consumer Law.
Where goods are faulty, not as described, or otherwise fail to meet statutory guarantees, you may be entitled to a repair, replacement, or refund as required by law.
Additional commercial return conditions, including restocking fees and inspection periods, are set out in our Delivery and Returns Policy and General Conditions of Sale.
Privacy
We respect your privacy and handle personal information in accordance with applicable privacy laws.
Details about how we collect, use, and protect personal information are set out in our Privacy Policy.
Third-Party Links
This website may contain links to third-party websites for convenience or informational purposes. Upstream Coffee Imports does not control and is not responsible for the content, availability, or privacy practices of those external sites. Accessing third-party websites is at your own risk.
Website Availability
We do not guarantee that this website will be available at all times or free from errors, interruptions, or delays. Access may be suspended temporarily or permanently without notice for maintenance, updates, or other reasons.
User Conduct and Misuse
You must not attempt to gain unauthorised access to the website or its systems, interfere with the website’s functionality or security, use the website to transmit malicious code or harmful material, or scrape, harvest, or misuse data or content from the website.
We reserve the right to restrict or terminate access to the website if misuse is identified.
Liability
To the maximum extent permitted by law, Upstream Coffee Imports excludes all liability for loss or damage arising from reliance on information contained on this website, inability to access or use the website, or errors, omissions, or delays in website content.
Where liability cannot be excluded by law, our liability is limited to the extent permitted under the Australian Consumer Law.
Relationship to Other Terms
If there is any inconsistency between these Website Terms & Conditions and our General Conditions of Sale, the General Conditions of Sale will prevail to the extent of the inconsistency.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be effective once published on this website. Continued use of the website constitutes acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
By using this website, you submit to the exclusive jurisdiction of the courts of New South Wales.
Date: 15th December 2025